Shipping Policy

Shipping Policy

Thank you for shopping with Sobii! Here’s what to expect once you place an order.

Order Processing

Orders are processed and dispatched within 1-5 days of being placed. You’ll get a confirmation email when your order is received and another with tracking information once it ships. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

After dispatch, orders typically arrive within 7-12 days. That puts total delivery time, from order to your door, at roughly 8-17 days. These are estimates, not guarantees, and delivery may take longer during peak seasons, holidays, or because of customs delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your order.

Where We Ship

We ship to the United States, Canada, and the United Kingdom. If your country isn’t listed, contact us at [email] and we’ll do our best to help.

Tracking Your Order

Once your order ships, you’ll receive a tracking number by email. Tracking can take 2-3 days to show updates after dispatch. If your tracking hasn’t moved in 5 days, please contact us.

Multiple Packages

Our products are sourced from multiple suppliers, so items in a single order may ship separately and arrive on different days. You won’t be charged extra shipping for this.

Customs, Duties, and Taxes

For international orders, your package may be subject to import duties or taxes charged by your country. These fees are the customer’s responsibility and are not included in your order total.

Incorrect Address

Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake, contact us right away at [email] and we’ll try to update it before dispatch.

Lost, Delayed, or Damaged Orders

If your order hasn’t arrived within 20 days, or it arrives damaged, email us at [email] with your order number (and photos, if damaged), and we’ll work with you on a replacement or refund.

Contact Us

Questions about your order? Reach us at [email] and we’ll reply within 1-2 business days.